Help centre
Support
One place for account, gameplay, privacy, grievance, purchase, refund and delivery questions.
Before you contact us
Include your player ID if available, the game, approximate time of the issue, and any order or transaction reference. Never email passwords, one-time passwords or full payment-card information.
This email is also our channel for privacy requests and grievances. We will acknowledge requests and work to resolve them as promptly as reasonably possible.
Refunds and cancellations
Purchases are not currently live. If enabled, a refund may apply to a duplicate or unauthorised charge, or a confirmed payment where virtual coins were not delivered because of a technical failure. Correctly delivered virtual coins are final and non-refundable, subject to rights that cannot legally be waived.
Send your player ID, transaction reference, amount, date and reason to our support email. Approved refunds will normally return to the original payment method; processor and bank timelines may apply.
Digital delivery
We provide digital services and virtual items only—nothing is physically shipped. If purchases are enabled, virtual coins will normally appear immediately after payment confirmation. If a confirmed purchase is missing after 15 minutes, refresh the game using the same account and then contact support with your player ID and transaction reference.